1.1. This document constitutes the official public offer (the "Offer") of the CONNECT service (hereinafter referred to as the "Provider", "CONNECT") to enter into an agreement for the provision of cloud synchronization services under the terms and conditions set forth below (the "Agreement").
1.2. Pursuant to Article 437 of the Civil Code of the Russian Federation, this document shall be deemed a public offer. Full and unconditional acceptance of the terms of this Offer by any individual (hereinafter referred to as the "User" or the "Customer") shall constitute the conclusion of the Agreement on the terms specified herein.
1.3. This Offer has been prepared in accordance with the applicable laws of the Russian Federation.
1.4. Acceptance of this Offer shall be deemed to occur when the User performs any of the following actions:
activating trial access to the Services through the Service website;
purchasing any subscription plan;
performing any other actions indicating actual use of the Service's functionality.
1.5. The Agreement shall be deemed concluded from the moment the User performs any of the actions specified in Clause 1.4 under the terms set forth in this Offer.
1.6. By accepting this Offer, the User confirms that they have read the terms of the Agreement, fully understand their contents, and accept all of its terms without any reservations or limitations.
1.7. The User confirms that they will use the Services solely in compliance with the applicable laws of the Russian Federation and for lawful purposes.
2.1. Under this Agreement, the Provider undertakes to provide the Customer with data synchronization services for a Smart Home platform, and the Customer undertakes to accept and pay for such services in accordance with the procedure and terms set forth in this Offer.
2.2. Access to the Services is provided through:
the Service website and configuration of the CONNECT module within a supported Smart Home platform.
2.3. The Services are provided by creating a User account and granting access to the Service's cloud infrastructure, which enables the storage, processing, and synchronization of Smart Home device and platform data.
2.4. The Provider implements reasonable technical and organizational measures to protect User data. To ensure the proper operation of the Service, the Provider may maintain technical logs containing information about connections, errors, and Service operation, without analyzing the content of User data except where required by law or necessary to resolve technical issues.
3.1. FREE TRIAL ACCESS:
The Provider offers Users the opportunity to evaluate the Services under the following terms:
the trial period and activation conditions are determined by the Provider and displayed within the Service interface;
the Provider reserves the right to modify the trial access parameters (including its duration and the number of activations) unilaterally without prior notice;
the current trial terms are available on the Service description page of the Service website.
3.2. PAID SUBSCRIPTION PLANS:
The Provider offers the following paid subscription options:
Basic Plan (1 month): the price is determined by the Provider and displayed on the website;
Extended Plan (6 months): the price is determined by the Provider and displayed on the website;
Premium Plan (12 months): the price is determined by the Provider and displayed on the website.
3.3. The cost of the Services is specified in Russian Rubles and shall be the price in effect at the time the Customer makes payment.
3.4. The Provider reserves the right to change subscription plan prices, provided that Users are notified at least seven (7) calendar days before such changes become legally effective.
3.5. Any changes to the pricing policy shall not apply to Services already paid for and shall not affect Customers' active subscriptions.
4.1. Payment for the Provider's Services shall be made by the Customer as a 100% prepayment through the integrated payment system available on the Service website.
4.2. The Provider accepts payment by the following methods: bank cards issued by international and Russian payment systems (Visa, Mastercard, MIR), electronic wallets, mobile operator payments, and other payment methods supported by the payment gateway.
4.3. A Service shall be deemed paid once the payment has been successfully credited to the account of the payment system processing the Provider's transactions.
4.4. Upon successful payment, the Customer shall immediately receive automatic access to the purchased Service through activation of the corresponding subscription plan within the User account.
4.5. The Provider shall not be liable for delays in payment processing caused by circumstances beyond its reasonable control, including technical failures of payment systems, acquiring banks, or the Customer's card-issuing bank.
4.6. Proof of payment shall consist of the electronic payment confirmation issued to the Customer by the payment system, as well as the corresponding record in the Provider's accounting system.
5.1. The Provider undertakes to:
provide the Customer with access to the Service throughout the paid subscription period;
maintain the availability of the server infrastructure at no less than 95% (ninety-five percent) uptime during each calendar month;
ensure secure transmission of data between the User's devices and the Service's cloud infrastructure through protected communication channels;
timely notify Customers of scheduled maintenance that may affect the availability of the Services.
5.2. The Provider shall have the right to:
temporarily suspend the provision of the Services during scheduled or emergency maintenance, subject to prior notice to Customers where reasonably possible;
block the Customer's access to the Services in the event of a violation of the terms of this Agreement;
amend the terms of this Offer in accordance with the established notification procedure;
terminate the provision of the Services with a refund for the unused portion of the subscription period.
6.1. The Customer undertakes to:
use the Services solely for lawful purposes and in compliance with the applicable laws of the Russian Federation;
not use the Service for any unlawful activities;
refrain from any actions intended to disrupt the operation of the Provider's server infrastructure;
pay for the selected subscription plans in a timely manner;
comply with the rules governing the use of the Service and the provisions of this Offer.
6.2. The Customer shall have the right to:
request a refund in accordance with the Refund Policy;
receive technical support and consultations regarding the configuration and use of the Services;
discontinue using the Service at any time in accordance with the established procedure.
7.1. The use of the Provider's Services for any unlawful activities is strictly PROHIBITED, including, but not limited to:
disrupting the operation of the Service or its infrastructure;
gaining unauthorized access to the data of other users;
uploading, transmitting, or storing information whose distribution is prohibited by law;
using the Service in a manner that creates an excessive load on the Service's infrastructure;
engaging in any other activities prohibited under the laws of the Russian Federation.
7.2. If the Customer is found to have violated the provisions set forth in Clause 7.1, the Provider shall have the right to terminate the provision of the Services. Any decision regarding a refund shall be made taking into account the nature of the violation, the Services already provided, and the requirements of the applicable law.
8.1. The Parties shall be liable for the failure to perform or improper performance of their obligations in accordance with this Agreement and the applicable laws of the Russian Federation.
8.2. The Provider shall NOT be liable for:
the quality, stability, or speed of the Customer's Internet connection provided by the Customer's Internet service provider;
restrictions on access to the Service caused by circumstances beyond the Provider's control, including actions of telecommunications operators, Internet service providers, government authorities, or other third parties;
the acts or omissions of third parties, including payment systems, hosting providers, and telecommunications operators;
technical incompatibility between the Customer's devices or software and the technologies used by the Service;
any losses arising from circumstances beyond the Provider's reasonable control.
8.3. Under no circumstances shall the Provider's maximum liability exceed the amount actually paid by the Customer for the current billing period (whether one month or another prepaid subscription period).
8.4. The Customer shall bear full personal responsibility for the use of the Provider's Services and agrees to independently settle any claims made by third parties arising from such use.
9.1. Any disputes, disagreements, or claims arising out of or in connection with this Agreement shall first be resolved through negotiations between the Parties.
9.2. If the Parties fail to reach an agreement through negotiations, the dispute shall be submitted to the competent court in accordance with the jurisdiction and venue established by the procedural laws of the Russian Federation.
9.3. Prior to initiating court proceedings, compliance with the mandatory pre-trial claim procedure is required. The Customer shall submit a written claim through the functionality of the Service's official website or by any other available means. The Provider shall review the claim and provide a reasoned response within fifteen (15) business days from the date of its receipt.
10.1. This Agreement shall become effective upon the Customer's acceptance of this Offer and shall remain in force until the Parties have fully performed their respective obligations.
10.2. The Customer may terminate the use of the Services at any time by deleting their User account or otherwise discontinuing use of the Service.
10.3. If the Customer cancels paid Services before the expiration of the prepaid subscription period, any refund shall be processed in accordance with the Provider's Refund Policy.
10.4. The Provider shall have the right to terminate this Agreement unilaterally in the event of a material breach of this Offer by the Customer, provided that the Customer is given three (3) calendar days' prior notice.
11.1. This Offer constitutes the Provider's official public document and is available for review on the Service website in the legal documents section.
11.2. The Provider may amend or supplement the text of this Offer unilaterally without obtaining the Customer's prior consent. Any revised version shall become effective upon its publication on the Service website unless a different effective date is expressly specified.
11.3. The Customer is responsible for monitoring changes to the terms of this Offer by periodically reviewing the current version of the document.
11.4. If any provision of this Offer is held invalid by a court of competent jurisdiction, such invalidity shall not affect the validity or enforceability of the remaining provisions of this Offer.
11.5. The substantive and procedural laws of the Russian Federation shall govern the legal relationship between the Parties arising from this Agreement.
11.6. Acceptance of this Offer by the Customer shall constitute confirmation of the conclusion of this Agreement and, in accordance with the applicable law, shall have the same legal effect as the execution of a written agreement signed by both Parties.